AM Site Solutions GA2 App

Welcome to the FAQ section for our app. This app is designed to streamline operations and enhance productivity for its users by offering a wide range of features. Whether you're an end user submitting timesheets, completing GA2 forms, or an admin managing user accounts, the app provides the tools necessary to complete tasks efficiently and accurately.

To register your business and subscribe to the app CLICK HERE AND GET YOUR 90 DAYS FREE TRIAL

When registering for the app, you will receive a complimentary 90-day free trial period before your subscription begins.

ONCE YOU REGISTER FOR THE APP DOWNLOAD THE APP BELOW 

APPLE VERSION         ANDROID VERSION 

The core features of the app include:

  • GA2 Form Submission: Easily fill out and submit GA2 forms for multiple types of equipment and machinery. The forms are customised for specific machines, so you know you’re always providing the right information. The app also allows you to attach photos and capture data such as location.
  • Timesheets Tracking: Track your working hours with start and stop times, log your locations, and submit timesheets directly to administrators. The app records your work sessions and helps ensure that your timesheets are accurate and complete.
  • User Management: Admin users have the ability to create, edit, and delete user accounts, ensuring that the right people have the right access. Managing users is simple and secure, allowing for smooth organisational control.
  • Admin Controls: Admin users can oversee and manage users in the system, with tools to create new accounts, update existing ones, or remove users when necessary.
  • Location Tracking: Certain features, such as timesheets and forms, utilise your device's location to log accurate start/stop locations or operational sites. This helps provide an extra layer of accuracy and transparency. Having said that, we can only log location if you provide permission to do so. If you decline permission, we won’t know your location and you can enter the detail manually.

Whether you're logging work hours, managing users, or completing important forms, the app provides a reliable and efficient solution for your day-to-day tasks.

Please explore the FAQ sections below for detailed guidance on how to use each feature.

Login Page

  1. How do I log in using my phone number?
    • Simply enter your phone number into the text field provided and tap the Submit button. If your phone number is registered, you will receive a verification code via SMS.
  2. What format should my phone number be in?
    • You should enter your phone number in an international format. For example, if you are in Ireland, you can either enter it as +3538xxxxxxx or use the local format 08xxxxxxx. The app will automatically convert local numbers into international format.
    • For users with international numbers, the format used should always be +3538xxxxxxx.
  3. I entered my phone number, but I got an error saying it’s not registered. What should I do?
    • If your phone number is not found, it means that you don't have an account yet. You should contact your company administrator about getting your account created.
  4. Why am I being asked to verify my phone number?
    • For security reasons, we verify your phone number to ensure it's really you who is trying to log in. You will receive a verification code via SMS that you need to enter to complete the login process.
  5. I didn't receive my verification code. What should I do?
    • First, make sure you entered the correct phone number. If you still don’t receive the code, check your phone’s signal and try again. If the issue persists, contact our support team for assistance.
  6. What happens if I enter the wrong verification code?
    • If the verification code is incorrect, the app will notify you and allow you to try again. Make sure you enter the exact code that was sent to your phone.
  7. How do I reset my password?
    • Since this app uses phone number verification, there is no need for a password reset. Your login is based entirely on verifying your phone number.
  8. I’m already logged in. Why am I seeing the login screen again?
    • If you’ve been logged out due to inactivity or a session timeout, you will need to log in again. The app will check your login status and guide you through the process if needed.
  9. Can I log in with an email or social account?
    • At the moment, login is only supported via phone number. Future updates may allow for other login methods like email or social accounts.
  10. What if my subscription has expired?
    • If your subscription is inactive, you will not be able to access certain features in the app. Please contact your company administrator to regain access.
  11. I saw an error saying my login attempt failed due to too many requests. What does this mean?
    • This means you’ve made too many login attempts in a short period of time. Please wait a few minutes and try again, or contact support if you need assistance.
  12. Where can I view the terms and conditions?

GA2 Form Homepage

  1. What is the purpose of the GA2 Homepage (Please Select a Form’)?
    • The GA2 Homepage allows you to select and fill out various forms necessary for your tasks. These forms are customised for your needs and can be accessed quickly from this screen.
  2. How do I select a form?
    • On the homepage, you will see a list of forms displayed in a grid. Simply tap on the form you need, and it will open for you to fill out.
  3. What should I do if the form icons are not loading or missing?
    • If icons are not showing, the app may need to download the icons again. Make sure you are connected to the internet and try restarting the app. If the problem persists, the app will attempt to download them the next time you open it.
  4. Why am I getting an error when trying to load forms?
    • This may happen due to a network issue or if there’s a problem connecting to the server. Please check your internet connection and try again. If the issue continues, contact support for help.

Filling in a Form

  1. What is the purpose of the GA2 Form?
    • The GA2 Form is designed to collect specific information based on your operational needs. The form is dynamic, meaning it may include various questions and fields depending on the form you're completing.
  2. How do I fill out the form?
    • Simply answer each question displayed on the screen by typing your response or selecting from the available options. Once all required fields are completed, tap the Submit button to send the form.
  3. Why can't I submit the form?
    • You won’t be able to submit the form until all required questions are answered. If you miss a question, the app will notify you and prevent submission until all responses are complete.
  4. What types of questions will I see?
    • You may see input fields where you need to type text, and selection options like "OK," "Not OK," or "NA" for certain questions. Each question type is clearly labeled, and the form will guide you through answering them.
  5. Can I add photos to the form?
    • Yes! Some forms allow you to add photos. You can either take a photo directly within the app or choose one from your gallery. Note that there is a limit of 3 photos which may be uploaded.
  6. I’ve reached the maximum number of photos. What should I do?
    • If you’ve reached the allowed number of photos (usually 3), the app will prevent you from adding more. You can remove a photo if needed to make room for another.
  7. Why is the app asking for camera and storage permissions?
    • The app needs access to your camera to take photos and access your storage to save and upload them. If you don’t grant these permissions, you won’t be able to add photos to the form.
  8. How do I enter my location in the form?
    • If location is required, the app will attempt to automatically detect your location. If permission is granted, your location will be filled in automatically. Otherwise, you can manually enter the location in the designated field.
  9. What should I do if the app cannot detect my location?
    • If the app cannot automatically detect your location, ensure you have location services enabled. You can manually enter your location if necessary.
  10. Can I save the form and finish it later?
    • The app does not currently support saving incomplete forms. Once you start filling out a form, make sure to complete and submit it before closing the app to avoid losing your progress.
  11. What happens after I submit the form?
    • Once submitted, the form and any associated photos will be sent to the server. You’ll see a confirmation message if the submission is successful. If there is an error, the app will let you know and prompt you to try again.
  12. Why do I need to upload photos for some forms?
    • Some forms may require visual confirmation of certain items or conditions. For example, you might need to upload photos of equipment or locations as part of your form submission.
  13. How do I remove a photo that I added by mistake?
    • To remove a photo, simply tap on the photo and confirm that you want to delete it. You can then add a different photo if needed.
  14. What should I do if the form submission fails?
    • If the form fails to submit, check your internet connection and try again. If the issue persists, let your company administrator know and that can report it.
  15. What should I do if the app asks for permissions I have already granted?
    • If the app asks for permissions you’ve already granted, make sure your device settings haven’t changed. You can also check your phone’s permission settings to ensure the app has access to the necessary features like the camera or storage.

Timesheet Screen

  1. What is the purpose of the Timesheets screen?
    • The Timesheets screen allows you to start, stop, and manage your work sessions. It helps track working hours and locations, ensuring accurate timesheets are submitted for review.
  2. How do I start recording a work session?
    • Simply tap the Start button to begin recording your work session. Your start time and location will be logged automatically (assuming you have provided permission to use the Location).
  3. How do I stop recording a work session?
    • When you’re finished working, tap the Stop button. This will log your stop time and location, ending the current session.
  4. What if I forget to stop a session?
    • If you forget to stop a session, the app will automatically stop it at the end of the day (23:59). If this happens, your stop location will be marked as "None," and you’ll need to manually review the session.
  5. Why is my location required?
    • Your location is recorded to provide an accurate log of where you were when you started and stopped each work session. This can be helpful for verifying your work times and locations. It is up to you whether you allow Location settings to be used or not.
  6. How do I submit my timesheets?
    • After completing all your work sessions, tap the Submit button. Your timesheets will be sent to the administrator for review, and your timesheet records will be reset for the next period.
  7. Why can’t I submit my timesheets?
    • You must stop any ongoing work sessions before you can submit your timesheets. Make sure all sessions have been completed before trying to submit.
  8. What should I do if my timesheet submission fails?
    • If your submission fails, check your internet connection and try again. If the issue persists, contact support for assistance.
  9. How can I view my past work sessions?
    • Your past work sessions are listed on the Timesheets screen. Each session shows the date, start and stop times, and the locations where you started and stopped.
  10. Why is my location not showing correctly?
    • If your location is not showing or is inaccurate, you may not have granted permission to access your location. If permission is granted and the issue persists, your location may not have been available at the time, so the app will show "Location unavailable."
  11. Can I edit my timesheet entries?
    • Currently, the app does not allow you to edit past timesheet entries. Ensure your sessions are accurately recorded when starting and stopping them. If an error occurs, contact your administrator.
  12. How does the app calculate my working hours?
    • The app automatically calculates your working hours based on the time you start and stop each session. These sessions are then used to generate your timesheet, which can be submitted to the administrator.
  13. Why does the app ask for location permission?
    • Location permission is required to log your start and stop locations. If you deny this permission, the app will not be able to record your location and a location of ‘Location Unavailable’ will be displayed.

Admin Screen

Note: The Admin Screen is restricted to authorised Admin users only. If you do not have Admin privileges, you will not see this screen or its options.

  1. Who can access the Admin Screen?
    • Only users with Admin privileges can access the Admin Screen. If you are not an Admin user, you will not have access to this section of the app.
  2. What can I do on the Admin Screen?
    • The Admin Screen allows you to manage users, including creating new users, editing user details, and deleting users from the system.
  3. How do I create a new user?
    • Tap the Create New User button to open the user creation form. You will be able to enter the necessary details to create a new user account.
  4. How do I manage existing users?
    • Tap the Manage Users button to open a dialog listing all users. Select the user you want to manage, and you’ll be presented with options to either edit their details or delete the user.
  5. How do I edit a user's details?
    • After selecting a user from the Manage Users dialog, choose the Edit User option. This will open the user’s details, allowing you to update their information.
  6. What happens when I delete a user?
    • Deleting a user removes their account permanently. You will be asked to confirm this action before the user is deleted.
  7. What if I accidentally delete a user?
    • Once a user is deleted, their account cannot be recovered. Make sure you confirm the deletion carefully to avoid mistakes.
  8. What should I do if a user cannot be deleted?
    • If you encounter an error while trying to delete a user, the app will display an error message. The issue might be due to network problems or an invalid request. If the issue persists, contact support for help.
  9. Why do I see an error when trying to manage a user?
    • Errors when managing users may be related to permission issues, invalid input, or problems with the network connection. The app will display relevant error messages to guide you.
  10. What if I don't see the Admin Screen but believe I should have access?
    • If you think you should have Admin access but cannot see the Admin Screen, please contact your company administrator to ensure your account has the correct privileges.

Create New User / Manage User Screen

Note: This screen is only accessible to Admin users who have permission to create or edit user accounts.

  1. What is the purpose of this screen?
    • This screen allows Admin users to create new user accounts or edit existing user details, such as first name, surname, phone number, and user type.
  2. How do I create a new user?
    • To create a new user, enter the required details in the fields provided: first name, surname, phone number, and select the appropriate user type. Once all fields are completed, tap the Submit button to create the new account.
  3. How do I edit an existing user's details?
    • If you are editing an existing user, the user’s current details will be pre-filled when you open the screen. Make any necessary changes and then tap the Submit button to save the updates.
  4. What details do I need to provide for a new or existing user?
    • You need to provide the user’s first name, surname, phone number, and select a user type from the dropdown menu.
  5. What should I do if I get an error when creating or updating a user?
    • If you receive an error, check that all fields are filled out correctly. Ensure the phone number is in the correct format. If the problem persists, the app will display a message with details about the error.
  6. How do I format the phone number correctly?
    • Phone numbers should be entered in international format starting with, for example, +353 for Ireland. For Irish numbers you can enter +3538xxxxxxxx or use the local format (e.g., 085xxxxxxx), and the app will automatically convert it to the correct international format.
    • For international numbers please use the full international format starting with ‘+’ +3538xxxxxxxx.
  7. Why do I need to select a user type?
    • The user type defines the permissions and role of the user within the system. Make sure to select the correct user type from the dropdown list to ensure the user has the appropriate access.
    • ‘Operator’ access provides access to the GA2 Forms and the Timesheet Screen.
    • ‘Admin’ access provides the same access as Operator, but also allows the user to create, amend and delete other users.
  8. What happens after I submit the user details?
    • Once you submit the user details, the app will save the information to the database and the user will be created.
    • You will receive a confirmation message if the operation is successful, or an error message if something went wrong.
    • Once the user has been created, they can sign in using their phone number at the Login page.
  9. Can I cancel creating or editing a user?
    • Yes, you can cancel at any time by pressing the back button or navigating away from the screen before submitting. Any unsaved changes will not be stored.
  10. Why is capitalisation automatically applied when entering names?
    • The app automatically capitalises the first letter of each word when entering names to ensure consistency in how names are stored and displayed.